Auction Bookings
Auction Bookings
Auction bookings can only be made by you as the agent.
Sellers can only request from you as the agent to make the booking on their behalf, but cannot directly make a booking with SwiftVEE.
Please note that we have limited slots available per day, so book your auction as soon as possible to avoid disappointment. The SwiftVEE calendar is available on the booking section on the platform to keep up with our capacity.
Please make use of the booking process on our platform. Refer to the training video for more information on how to book your auction.
Please ensure that the seller’s email address and contact number is added in the relevant field on the booking form. It is a good idea to notify them of the email that they will receive in order for them to approve the booking.
Seller Confirmations
It is crucial for the seller to approve the booking before we can continue with the process. Why?
1) This is the only way the Seller will be able to log into the seller platform to see important information regarding their auction and assist us with the auction’s network requirements.
2) The Seller needs to confirm that the information you provided in the booking is accurate and agree to the terms and conditions whereby you may proceed to deduct any SwiftVEE fees from the proceeds of the sale.
Multiple Sellers? Please enter at least one seller’s email address in order for them to confirm the booking.
Invoices & Payments
Two invoices are sent per auction.
Kindly note that once booked, you will be charged R15,000 ex VAT as deposit for SwiftVEE to upload your auction / start marketing / assist bidders with registration. Your auction will only go live once payment has been received.
After the auction, you will receive the second invoice based on the SwiftVEE pricelist: click here, less the R15,000 ex VAT already paid.
Travel will be charged at AA rates.
Please use your invoice reference/number when making payments. If you have more than one outstanding invoice for the same amount and did not use a reference we do not know to which auction to allocate the payment. For example, InvoiceA’s 1st payment is outstanding and InvoiceB’s 2nd payment is outstanding. If we allocate it to InvoiceB we will close that auction file. If the payment was intended for InvoiceA - that seller’s auction will not be worked on as the invoice will remain outstanding and the seller might lose valuable marketing time for his/her auction.
Cancellations
These things happen. As an agent you know how it feels when you have worked hard on an auction only to have it being cancelled due to COVID or circumstances that has changed. Please let us know as soon as possible should an auction be cancelled. Just like you we incur actual expenses when working on an online auction, not to mention the hard work the team has already put in. Please make sure that you and the seller understand our cancellation policy before pulling the plug.